Every Aspect Utilities

UK Business Electricity & Gas Consultants

Complaint Handling Procedure

 

Honesty and Clarity Are Key

 

At Every Aspect Ltd we pride ourselves on an extremely high level of customer satisfaction, with zero industry complaints in all our years of trading. We believe that part of maintaining this is by knowing if we have ever failed to meet your expectations in any way. If this is the case, please contact us by any of the methods below.

Our commitment to you is that the following will then happen:

We will take full details of your complaint and look into it, responding to you within 2 working days. We aim for full resolution as quickly as possible with retaining you as our happy client being our key objective.

Your complaint will be dealt with on an individual basis; therefore the first thing we will do is ask you what you would like to happen to resolve the matter. Wherever possible, that is what we will deliver.

We will endeavour to resolve the complaint as quickly and satisfactorily as possible at all times.

In addition to this, we will add any additional guidance that may be applicable to your case.

We will provide you with full and transparent details of your dealings with us, and any dealings we have in turn conducted on your behalf with any of our partner suppliers.

We will provide you with copies of any written or verbal agreements you have made with or via Every Aspect Ltd.

We will provide you with contact details for any relevant supplier or department should you wish to escalate the matter.

 

Your complaint will be dealt with in a reasonable timeframe, even if escalated to a third party.

We will ask you for feedback on how your complaint was dealt with.

We will keep a record of your complaint on file in order to assist with ongoing training and customer service improvement.

We will always aim to resolve the matter to your satisfaction such that you are happy to hear from us regarding your energy needs again in the future. However, should this not be the case, we will guarantee to remove your contact details from our in-house database.

 

We hope never to have cause to deal with a complaint from you, but if we do, we aim to deal with it in such a way to restore your confidence in Every Aspect Ltd. Our customers matter!

 

complaints@everyaspect.co.uk

 

01254 691300

 

Every Aspect Ltd

3 Dalton Court

Darwen

BB3 0DG

This complaint handling procedure is available by email or post for free on request.